Refund & Cancellation Policy

Last updated: 26 October 2026  ·  Effective from: 26 October 2026

1. Free Plan

The Free plan costs nothing and can be used indefinitely. There is nothing to refund on the Free plan. You may delete your account at any time and your data will be removed in accordance with our Privacy Policy.

2. Pro Plan — 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on your first Pro subscription payment. If you are not satisfied for any reason, contact us within 7 calendar days of the payment date and we will issue a full refund — no questions asked.

How to request a refund

Email bettatubesupport@gmail.com from the email address associated with your BettaTube account with the subject line "Refund Request". Please include:

• Your registered email address
• The date of payment
• The reason for your request (optional, but helps us improve)

We will process your refund within 5–7 business days. The amount will be returned to the original payment method used at the time of purchase.

3. Refund Eligibility

Refunds are available under the following conditions:

• The refund request is made within 7 calendar days of the payment date
• This is your first payment on a Pro subscription (the guarantee applies once per account)
• The request is submitted from the registered account email

Non-refundable cases

Refunds will not be issued in the following situations:

• The 7-day refund window has passed
• A refund has previously been issued for the same account
• The account has been terminated for violation of our Terms & Conditions
• Subsequent payments (the 7-day guarantee applies to your first payment on each plan; later purchases for the same channel are non-refundable)

4. Term End & Non-Renewal

BETTATUBE plans are one-time payments for a fixed term (6, 12 or 60 months). There is no automatic renewal — you are never charged again when a term ends, so there is nothing you need to cancel. If you email bettatubesupport@gmail.com to close your account early, we will do so; there are no cancellation fees.

What happens when a term ends

• Your paid features remain active until the end of the term you purchased
• After the term ends, the channel moves to the Free tier automatically — you are never charged for a plan you didn't buy
• Your data and connected channels are retained in line with our Privacy Policy

No pro-rated refunds

If you stop using the service before your term ends, you will not receive a pro-rated refund for the unused portion. You keep full access until the term ends. This does not affect your right to a refund during the 7-day guarantee window.

5. Failed or Duplicate Payments

If you were charged twice due to a technical error, or if a payment was processed incorrectly, please contact us immediately at bettatubesupport@gmail.com. We will investigate and issue a correction within 5–7 business days.

6. Payment Processing

All payments are processed securely by our payment provider. BettaTube does not store your card or bank account details. Refunds are processed back to the original payment instrument (card, UPI, net banking, or wallet) used at checkout. Processing times may vary depending on your bank or payment provider.

7. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of the service after any changes constitutes acceptance of the revised policy.

8. Contact

For any questions about this policy, refunds, or your subscription:

• Email: bettatubesupport@gmail.com
• Phone: +91 99803 76737
• Address: #782/2, 7th Main, 80ft Road, Subbayanapalya, Bangalore – 560043, Karnataka, India
• Business hours: Monday – Friday, 9:00 AM – 6:00 PM IST

This policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.